Services, Remote Monitoring & Support

Remote Monitoring & Support

24x7x365 remote support, so an experienced control engineer is reachable the moment you need one.

The Clock Is Running

When a critical machine trips, the clock is already running

On critical rotating equipment, every minute offline has a cost, and the worst time to start looking for help is after the trip.

 

Innova Technologies provides 24x7x365 remote support so an experienced control engineer is reachable the moment you need one. With a dedicated case manager on every account, you are never explaining your system from scratch to a stranger.

Diagnose Remotely

Diagnose remotely, resolve faster

Many control issues can be understood, and often resolved, without waiting for a flight.

 

Innova’s engineers use secure remote access to review alarms, interrogate the control system, and diagnose faults in real time. Frequently we can guide your team to a resolution or apply a tuning adjustment remotely, restoring operation in hours instead of days.

remote monitoring
Abstract blue electrical energy waveform graphic

Monitoring

Monitoring that catches problems before they trip you

The cheapest downtime is the kind that never happens.

 

Optional remote monitoring watches key parameters and flags developing issues, drift, instability, early-warning signatures, so problems are addressed on a planned basis rather than as an emergency.

Seamless Escalation

Seamless escalation to the field

Some problems need hands on the machine, and the handoff has to be clean.

 

When a site visit is required, the engineer who has been supporting you remotely briefs the field team, so they arrive already understanding your system and your history, no lost time re-learning the problem.

Technician wiring terminal blocks inside a tall control cabinet
Innova Technologies team standing in front of a control building enclosure

For the Life of the Asset

One team for the life of the asset

Support should not end at the warranty date.

 

From startup through years of operation, Innova stands behind your control system with remote support, upgrades, and a direct line to the engineers who know it. Contact our support team or request a quote to set up coverage.

Set up remote support coverage for your system

Tell us about your equipment and your uptime requirements. We’ll put an experienced control engineer a call away, around the clock.

Featured

Open, documented, maintainable control.

IEC 61131 standardized logic your team can support without OEM lock-in.

Don’t see your industry?

Your machinery application is likely in our scope.

If your equipment runs and your downtime costs more than the controls do, let’s talk

Single-source

One team, drawing to startup.

Engineering, fabrication, installation, and commissioning under one contract.
FORMERLY PETROTECH

A New Name for the Company We've Become.

SAME PEOPLE.
SAME ENGINEERING EXPERTISE.
BROADENED HORIZONS.

A MESSAGE FROM JOHN KAZOUR, CEO

Welcome to Innova Technologies

To our customers and partners,

For more than 50 years, our team has helped customers keep critical operations running. We built our reputation as Petrotech by taking responsibility for control systems on important rotating machinery.

As more industries came to us with similar challenges across power generation, compression, and hydro applications, our engineering team kept finding ways to solve them. Eventually, the business outgrew the Petrotech name.

We are entering our next chapter as Innova Technologies. The new name reflects the full scope of our work as a rotating machinery control systems specialist. We engineer controls around the machine, deliver complete projects from design through commissioning, and provide support that stays with the problem until it is solved.

Our name is changing, but the people, engineering experience, and commitment behind the work continue. Our responsibility to active projects and installed systems carries forward under the Innova Technologies name. Your current contacts remain the right place to start, and we will communicate directly if an administrative record requires an update.

We appreciate the trust you have placed in us over the decades, and we look forward to continuing that work as Innova Technologies.

John Kazour

CEO, Innova Technologies